Live Chat

Start a Live Chat session with a NAKIVO technical support specialist right from the NAKIVO Backup & Replication interface. Receive the support you need, send files and provide feedback, all from the same chat window.

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NAKIVO Recognized as One of the Honorable Mentions

2024 Gartner® Magic QuadrantTM

Enterprise Backup and Recovery Software Solutions

Benefits of Live Chat Support

Support Bundles

Attach or drag and drop your files in the built-in live chat window

Effective Feedback

Share your feedback and leave comments right in the chat

Chat Transcript

Receive a transcript of your chat with NAKIVO tech support via email

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Live Chat Tech Support in NAKIVO Backup & Replication

Easy File Sharing

Easy File Sharing

Attach diagnostic logs or drag and drop support files directly into the built-in live chat window for immediate troubleshooting and faster case resolution.

Direct Feedback

Direct Feedback

Share comments or suggestions about your experience with the solution directly through the chat interface. Contribute to enhancing service quality and overall usability.

Complete Transcript

Complete Transcript

Receive a full transcript of your support session via email to keep a record of troubleshooting steps, advice provided and any shared configuration notes.

Instant Access

Instant Access

Start a chat with a NAKIVO specialist without leaving the solution. Live chat is integrated into the web UI, allowing users to stay within their workflow during support interactions.

What’s New in NAKIVO Backup & Replication

Discover updates that help improve efficiency, protection and backup operations.

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Whats new

Customer Testimonials

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“Technical support has been excellent and available through the onsite chat that does not need a call. Our team can remotely log in the chat and address issues directly, thus saving us time.”
Emmanuel Kalenge Senior ICT Engineer at Zambia Daily Mail
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“Online chat with support is an important feature for us because we can connect and send information effortlessly to the support team. The support team is quick to reach back to us. Overall, we’ve always had a great experience with support.”
Nelson Lima, IT Director at Nutrition Smart
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“NAKIVO Backup & Replication is reliable, thus, we only turned to customer support a handful of times. However, when we needed help, the support team was always responsive, kind and decisive.”
Silvia Marta, CEO of Siggi Group
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